RETURN & EXCHANGE POLICY
WHAT'S YOUR RETURN/EXCHANGE POLICY?
In order to process item exchanges, we require proof of purchase such as an email or receipt. For health and safety reasons, we are unable to accept exchanges for body products. However, we do allow exchanges for home fragrances that meet the following terms:
- Products can be exchanged within 7 days of delivery/pick-up,
- The product has not been used,
- The packaging is still in perfect condition with no tears, scratches or dust and debris,
- Our team has to inspect the product before the exchange is approved,
- The product can be exchanged for the same product category of an equal value,
- Exchanges are not available on Sale items,
- Exchanges are not available on Limited or Seasonal collection items, unless collection is still available for purchase.
WHAT'S YOUR REFUND POLICY?
We regret to inform you that refunds are not available. If you encounter any issues with your order, let us know within 7 days of delivery. Please do not hesitate to contact us directly for assistance on wicksandlocks@gmail.com