FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED?
Our shop is located on Triq it-Tabib Nikol Zammit, Siggiewi, (right next to the primary school). For our most up-to-date opening hours, including any seasonal adjustments, please visit our homepage.
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You can also find a selection of our products at:
- MJ's Beauty Lounge, Triq it-Taghlim, Fgura
- Mvintage, St. Paul's Str, Naxxar
- AllSeasons Home & Garden, Triq Durumblat, Mosta
ABOUT
DO YOU MAKE CUSTOM ORDERS?
Yes, we do. We offer corporate gift services as well. Get in touch with us by sending us an e-mail, or contact us through our socials, and we'd be happy to discuss further.
CUSTOM
WHAT ARE SIMMERING GRANULES?
Wicks & Locks is the first brand in Malta to produce Simmering Granules. They are fragrance-infused granules that when in contact with heat, they start releasing the scent gradually. They're a perfect choice for those who like to switch out scents in their ambience frequently, and they can be re-stored in their original packaging. Our Simmering Granules have a powerful scent throw and just a spoonful of granules can be reused for a couple of times. Once they're all used up, all that is left is the organic material, which makes them an eco-friendly and sustainable product.
SIMMERING GRANULES
CAN YOU GIVE ME MORE INFO ABOUT YOUR CANDLES?
Our candles are more than just a scent — they’re an experience. Each one is handcrafted in our Siggiewi workshop using eco-conscious, 100% vegan soy wax — one of the most sustainable waxes available. Every candle is hand-poured with care and attention to detail.
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We use premium, phthalate-free fragrance oils that are CLP-compliant for safety, and high-quality glass vessels that are durable and elegant. Each candle is topped with a wooden lid to help preserve the fragrance and protect the wax from dust.
Our wicks are made from 100% natural fibres with specially braided paper strands for added strength. They’re easy to light and relight, completely free from lead and zinc, and contribute to a clean, non-toxic burn.
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All these elements are carefully chosen to deliver a refined fragrance experience, with an excellent scent throw and a longer, more even burn time — a true balance of luxury, safety, and sustainability.
LUXURY SCENTED CANDLES
ARE YOUR PRODUCTS MADE LOCALLY?
Yes! Every Wicks & Locks product is proudly made in Malta, handcrafted in small batches at our workshop in Siggiewi. From pouring candles to blending our simmering granules and diffusers, each item is created with care and attention to detail. We use only high-quality, phthalate-free fragrance oils that are CLP-compliant for safety, and all our materials are 100% vegan, cruelty-free, and sustainably sourced.
DO YOU MAKE SOUVENIRS?
We offer souvenirs for various occasions, including weddings, religious festivities, and parties. Our products include Mini Scented Candles, Mini Simmering Granules packs & Mini Diffusers which can be customized with your own design and labelling. For more information, click here.
HOW DO I USE SIMMERING GRANULES?
Add 1–2 tablespoons of granules to the well of your Simmering Granules Burner (available here), light a small tealight underneath, and enjoy the fragrance. Each portion can be reused up to 4 times until the scent fades—store used granules in the resealable pouch provided. Do not add water. Granules may change colour after use, which is normal. Keep out of reach of children and pets, avoid draughts and flammable materials, and never leave a burning candle unattended. Do not move the burner while lit. Store in a cool, dry place and discard used granules in the organic bin.
HOW DO I CARE FOR MY LUXURY SCENTED CANDLE?
For your first burn, we recommend lighting your candle for about 4 hours to create an even, balanced melt pool. This helps prevent tunneling and ensures your candle burns beautifully every time.
Before each use, trim the wick to about 5mm. This keeps the flame steady and avoids soot or debris from building up in the wax.
Please always follow the candle care guidelines included with your purchase:
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Do not burn the candle for more than 4 hours at a time.
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Keep candles out of reach of children and pets.
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Never burn near flammable materials.
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Always burn your candle within sight.
Following these steps will help you enjoy your candle safely and prolong its life.
If you have any additional questions that are not addressed above, we would love to hear your feedback. Please do not hesitate contact us, and we will update our FAQ section accordingly.